At NCERT Guide, we strive to ensure that your printed books reach you quickly and securely. Below is our detailed shipping policy for the printed version of our books:
1. Order Processing Time
- All orders are processed within 1–2 business days after receiving payment confirmation.
- Orders placed on weekends or holidays will be processed on the next working day.
2. Shipping Time
- Domestic Shipping (India):
- Delivery typically takes 5–7 business days depending on your location.
- Remote or rural areas may take up to 10 business days.
3. Shipping Charges
- Flat Rate Shipping:
- A flat shipping fee of ₹49 will be applied to all domestic orders.
- Shipping charges, if applicable, will be displayed at checkout before placing the order.
4. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery progress.
- Please allow up to 24 hours for the tracking information to be updated.
5. Delivery Issues
- If you experience any delays or issues with your delivery, please contact us at [email protected].
- We are not responsible for delays caused by courier services, natural disasters, or incorrect delivery details provided by the customer.
6. Returns and Refunds
- Printed books are non-returnable and non-refundable unless they arrive damaged or defective.
- In case of damaged or incorrect items, please reach out to us within 24 hours of delivery with clear photos of the issue.
7. Delivery Address
- Ensure the delivery address provided at checkout is accurate and complete.
- We are not liable for orders delivered to incorrect or incomplete addresses.
8. Support
For any queries regarding shipping, feel free to contact us:
📧 Email: [email protected]
We’re committed to making your shopping experience with us seamless and hassle-free!